Office of eLearning

SLCC participates in the State Authorization and Reciprocity Agreement (SARA)

Distance Learning Complaint Process for Out-of-State Students
South Louisiana Community College strives to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of Louisiana while attending SLCC through electronically delivered classes who would like to resolve a grievance should contact the appropriate SLCC office. However, if an issue cannot be resolved internally, you may file a complaint with your state.

SARA Licensure Disclosure
If you are an out-of-state student who is considering an online academic program that leads to professional licensure, we advise you to contact the appropriate licensing agency in your state before beginning your academic program.

For licensing board contact information, see: National Registry of Emergency Medical Technicians

Complaint Process for students from a SARA member state
South Louisiana Community College participates in the State Authorization Reciprocity Agreement.  Students from other SARA-approved states should refer to the following documents for the appropriate complaint procedure:

Complaint Process for students from a state that is not a member of SARA
The State Agencies, listed below, provide phone numbers, emails and/or links to state education agencies.

SACS Complaints
South Louisiana Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).  Complaints filed against South Louisiana Community College with SACSCOC must adhere to the following criteria:

  • The complaint policy only addresses significant, documented, alleged non-compliance with the SACSCOC accreditation standards, policies or procedures.
  • Complainants are expected to have attempted to resolve the issue through the institution’s complaint processes before filing a complaint with SACSCOC.
  • The SACSCOC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual’s behalf.
  • The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes.
  • Complaints must be tied to specific standard numbers from the SACSCOC Accrediting Standards. View more information on how to file a complaint with SACS.

Student Grievance Contact Information for Individual States

This site provides information using PDF, visit this link to download the Adobe Acrobat Reader DC software.